Google has a long history of botching social networking efforts, from the
fizzling Orkut to the privacy headaches of Buzz. Now it's trying yet another
offering, Google+, directly aimed at Facebook. The highly anticipated service
was rolled out to a limited number of users as an invitation-only product and
will become more broadly available over time. Wired's Steven Levy admitted that
at least part of Google+ looks uncannily familiar, but other components veer
away from Facebook's platform, including an alternative to Facebook's news feed
called the Stream, which is a "hub of personalized content." There’s also
recommended topical content called Sparks, and a video-chat tool called Hangout.
But the key feature is Circles, which Google touts as a way to place friends
into groups to share selectively with different users. Can Google offer up
something that will make users want to look beyond Facebook? "For Google's new
platform to succeed in gaining social market share, it has to also entice users
by letting them do new things," as PC Magazine's Jill Duffy noted.
But Google's late entry into the social networking game will mean it has a
lot of catching up to do. In fact, "Google+ may already be too late," said the
New York Times' Claire Cain Miller. A comScore study found that people are
spending more time on Facebook -- 375 minutes per month, compared with 231
minutes on all Google sites including YouTube. "Advertisers pay close attention
to those numbers," Cain Miller said, "and to the fact that people increasingly
turn to Facebook and other social sites like Twitter to ask questions they used
to ask Google, like a recommendation for a restaurant or doctor." ZDNet's Rich
Harris agreed, adding that it will be too hard to get people to switch from
well-entrenched Facebook: "The people have chosen their platform. The mainstream
isn’t interested in, nor has the time, to maintain multiple networks." No matter
how hard Google tries to deny that it's created a Facebook rival, whether it
"wants to admit it or not … that’s exactly what Google+ is," said GigaOm's
Matthew Ingram, "and the biggest hurdle for the web giant is that a collection
of cool features doesn’t make a network. People do."
In 2005, Rupert Murdoch's News Corp. doled out a heady $580 million for
MySpace, the leader in the social networking space. News Corp.'s recent
announcement that it will sell MySpace to Specific Media for a paltry $35
million shows just how quickly a social networking heavyweight can become a
digital castoff, according to Ars Technica's Anders Bylund. MySpace has "cost
Murdoch's empire something like $1.3 billion," he said. "Even if my assumptions
are way off, the final cost can't be less than $1 billion." Bloomberg
BusinessWeek's Felix Gillette blamed the downward spiral on "mismanagement, a
flawed merger, and countless strategic blunders." Fortune's Dan Mitchell said
MySpace was simply doomed from the start: "Predictions of MySpace's fall began
circulating, even as the site was still growing. And not long after that,
Facebook began to rise in popularity." News Corp. had been trying to unload
itself of the faltering site since last winter, according to the New York Times'
Brian Stelter. Wall Street “just wanted it done, because it’s been a real drag
on growth,” analyst Michael Nathanson told the Times.
Should MySpace's painful decline be a lesson for others? Stelter called
MySpace a "casualty of changing tastes," adding that it "may be a cautionary
tale for social companies like Zynga and LinkedIn that are currently enjoying
sky-high valuations." Gillette explained that MySpace may not be alone when it
comes to a quick rise and fall among users. "Fast-moving technology, fickle user
behavior, and swirling public perception are an extremely volatile mix," he
said. "Add in the sense of arrogance that comes when hundreds of millions of
people around the world are living on your platform, and social networks appear
to be a very peculiar business -- one in which companies might serially rise,
fall and disappear." BBC News' Rory Cellan-Jones agreed, saying, "The sale of
MySpace is a sobering reminder that even in bubble times, social networking is
not always the road to riches." But the Chicago Sun-Times' Andy Ihnatko said
MySpace is in a category all its own. "The company’s inability to respond to the
popularity of up-and-comers Facebook and Twitter and Tumblr quickly turned it
into AskJeeves," he wrote. "The successes of those other three services point to
MySpace’s failures."
Imagine if a massive retailer could take the history of everything you'd
bought there, and then targeted ads based on your long buying history. That's
what Amazon is planning to do, which has the potential to make it a leader in
"retargeted" ads. The e-commerce giant recently announced it has partnered with
Triggit, a San Francisco-based startup, to create its own ad network. Amazon has
sold web ads in the past on Amazon.com and other sites it owns, but in a first,
it's branching out into ads on third-party sites, according to AllThingsD's
Peter Kafka. Amazon will buy web advertising inventory and resell it to
marketers at a premium, he said. "It can add a mark-up to its ads because it’s
using the data it collects about its visitors and shoppers to target likely
prospects," Kafka noted. Just three months ago, Macquarie Group's Ben Schachter
predicted Amazon's entry into display advertising. Schachter told the Wall
Street Journal's Stu Woo that Amazon could be a display-ad power broker on the
level of Google, Yahoo and Facebook because of “the fact that Amazon has so much
customer data.”
The key here, explained Benzinga's Jonathan Chen, is that "Amazon can use the
vast knowledge it has about you, such as what you've looked at, bought and then
charge a higher premium for the ads than other networks do," and that could give
it a leg up on the competition. paidContent's David Kaplan agreed, saying the
company is as "well-positioned as any of the established players in the space to
take advantage of the continued growth of display and real-time bidding."
However, one stumbling block could be privacy concerns of people who don't want
the e-tailing giant sharing purchase information with advertisers. Kaplan notes
that Amazon has always been fairly careful about privacy, and has learned from a
Zappos retargeting glitch and adjusted the way ads were retargeted to stop
annoying consumers. Going deeper into display ads could pay off for Amazon as
the overall U.S. display market will grow at a rate of 24.5 percent this year,
according to eMarketer, with Yahoo's U.S. online display business alone rising
13.6 percent. Analyst Schachter told PaidContent the margins for Amazon's
display business could be in the 20% to 25% range.
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Twitter's founders and early leaders could never really explain how the
micro-blogging service would make money, so they won't be the ones who will
figure that out. Instead, co-founders Evan Williams and Biz Stone are now
largely out of the company, and are back running the old incubator Obvious Corp.
with Twitter's former product chief Jason Goldman. Another co-founder Jack
Dorsey is still executive chairman at Twitter but he's also the CEO of Square,
which recently raised $100 million in funding. Stone and Williams have been
stepping away from Twitter as CEO Dick Costolo and his staff are pushing for
more advertising revenues at the service. Some have raised eyebrows at Stone's
departure, saying it's premature. "I can’t help thinking that Biz
is leaving Twitter before Twitter has really proved it has a biz at all," said
the Financial Times' Andrew Hill. ZDNet's Tom Foremski agreed: "If there is
anything I have learned about successful startups it’s that it’s important to
have a founder or someone senior in management that has the passion to lead the
rest of the team. I don’t see that at Twitter."
Meanwhile, those left behind at Twitter are trying to figure out its ad
business. The company is considering putting Promoted Tweets right into the
stream of tweets, according to the Financial Times' Tim Bradshaw. The move to
place ads in the main tweet feed could be controversial among "users who have
seen only limited and unobtrusive marketing messages so far in Twitter’s
five-year history," Bradshaw surmised. So will a major firestorm erupt among
users? Possibly. But "Twitter’s got to start somewhere, and expand from there,"
said TechCrunch's Alexia Tsotsis. As Search Engine Watch's Rob Young noted, the
company has a "surprisingly low revenue stream," and social media isn't about
being unobtrusive, "as beautifully idealistic as that is. It's about
establishing a revenue stream that lets Twitter pursue greater enhancements and
spread in the future, while allowing advertisers to take more direct advantage
of a powerful medium."
From People magazine to Wired, more publications have been eyeing
tablets, hoping to ride the wave of consumer enthusiasm for iPads and similar
devices and bring in more revenues. According to a study from the OPA done by
research firm Frank N. Magid Associates, 12 percent of the U.S. online
population between 8 and 64 years old uses a tablet, and of those users, nearly
all (93 percent) have downloaded apps. Approximately 87 percent of tablet users
access content and information, and 56 percent who watch videos watch
full-length TV shows. The study also indicated that people prefer doing various
online activities on a tablet versus a PC by a wide margin, such as watching
videos or Internet browsing. “Seventy-nine percent of app downloaders paid for
content in the last year, which provides a great opportunity for publishers to
generate new revenue streams,” said OPA honcho Pam Horan.
But while more people are turning to tablets for media consumption, the
devices are still playing catch-up with the booming sales of e-readers. A study
from Pew Internet found that the number of U.S. adults who own an e-reader, such
as the Kindle or Barnes & Noble's Nook, doubled to 12 percent in May 2011.
That's up from 6 percent in November 2010. Tablets owners, on the other hand,
increased by only 60 percent in the same period. PCWorld's Ed Oswald explains
that severe price cuts for e-readers likely had something to do with the growth.
"You can now get a reader such as Amazon's ad-supported Kindle for as little as
$114 -- this time last year, prices were nearly twice that," he noted. "What
will be interesting to watch over the next few months is whether this trend
continues, and whether the release of the iPad 2 results in a jump in tablet
ownership." Increasingly, the line between tablets and e-readers is blurring as
the Color Nook runs on Android and most tablets have e-reader functionality,
TechCrunch's Erick Schonfeld pointed out.
Goodbye laptops, hello mobile devices! When it comes to accessing the
Internet on Wi-Fi networks, more people are using mobile devices, such as
smartphones and tablets, increasingly overshadowing desktops and laptops. Nearly
60 percent of Americans now access the web via Wi-Fi through mobile phones
(Apple's iOS and Google's Android), compared with 33 percent last year,
according to a new report from Meraki. The increase comes as more people are
upgrading to smartphones, according to TheStreet's Olivia Oran, "which they are
increasingly using to access data-heavy, media-rich programs." iPhones and iPads
make up the largest amount of Wi-Fi usage, but Android devices are catching up
from its meager 1 percent in 2010, Meraki said.
A recent comScore survey laid out just how much more iPhones and iPads are
using Wi-Fi than their Android rivals. iPhone users apparently are consuming
nearly half of their information using Wi-Fi -- 47.5 percent of iPhone data
traffic in the U.S. happened over Wi-Fi, compared with 21.7 percent for Android
handsets, comScore found. That difference was even more notable with iPads
versus Android tablets, with 91.9 percent of iPad data traffic occurring via
Wi-Fi, compared with 65.2 percent for Android tablets. As AllThingsD's John
Paczkowski put it, "People who own iOS devices tend to use Wi-Fi a hell of a lot
more than Android users do." What's the reasoning behind that? "The iPad is by
far the dominant tablet," he said. And for smartphones, it could be that iPhones
are more proactive in pushing people onto Wi-Fi connections, he surmised.
If journalists are using social media to any extent (which they should be), then they are in the process of becoming a brand whether they like it or not.
The OPA Intelligence Report is a bi-weekly email summarizing and commenting on important news and research for the online publishing industry. As always, feedback is welcome at feedback@online-publishers.org.